Keep enquiries working, compare support proposals and prioritise website repairs and routine checks.
Use an ownership-and-evidence matrix to check the accounts, files, integrations and recovery instructions needed for a practical website handover.
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Compare website maintenance proposals against the same website, customer tasks and support needs. A useful proposal states what work is included, who handles failures, when support is available, what evidence is reported and which charges sit outside the recurring fee. A low monthly price is difficult to assess when those details are missing.
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Use a practical website maintenance checklist with suggested review points, enquiry tests, recovery checks and a copyable record of completed work.
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