Website maintenance proposal comparison
Use actual written offers. Blank means unanswered, not included. No credentials in this document.
Date: __________ Website: __________________ Buyer: __________________
| Scope or question | Provider A / evidence | Provider B / evidence | Provider C / evidence | Question / owner |
|---|---|---|---|---|
| Website and critical journeys | ________________ | ________________ | ________________ | ________________ |
| Takeover assessment and inherited defects | ________________ | ________________ | ________________ | ________________ |
| Components and update testing | ________________ | ________________ | ________________ | ________________ |
| Backup coverage, retention and restore test | ________________ | ________________ | ________________ | ________________ |
| Recovery authority and recent transactions | ________________ | ________________ | ________________ | ________________ |
| Monitoring checks and alert owner | ________________ | ________________ | ________________ | ________________ |
| Support window, timezone and reporting channel | ________________ | ________________ | ________________ | ________________ |
| Priority definitions and escalation | ________________ | ________________ | ________________ | ________________ |
| Response vs restoration vs permanent fix | ________________ | ________________ | ________________ | ________________ |
| Included content-change examples and capacity | ________________ | ________________ | ________________ | ________________ |
| Third-party integration boundaries | ________________ | ________________ | ________________ | ________________ |
| Fee, currency, VAT basis and billing period | ________________ | ________________ | ________________ | ________________ |
| Licences, hosting and renewal charges | ________________ | ________________ | ________________ | ________________ |
| Extra work approval and emergency charges | ________________ | ________________ | ________________ | ________________ |
| Reporting evidence and open risks | ________________ | ________________ | ________________ | ________________ |
| Exit, documentation, access and handover | ________________ | ________________ | ________________ | ________________ |
Record “Not stated” and request clarification. This is a comparison aid, not an agreement or an offered SLA.